Help & FAQ
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You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are en-route to you. Once your order is prepared for shipment you will receive a confirmation email with your tracking information.
Please allow 48-72 business hours for the processing time. Once your order ships, standard ground shipping orders arrive in 5-10 business days. Weekend and holidays are excluded from processing time.
We ship to US delivery addresses within the contiguous 48 states.We also ship to Alaska, Hawaii, and US Territories for a specific range of our products when they have a US zip code. However, additional shipping charges may apply, and delivery may take longer.Due to transport restrictions, we are unable to ship spray sunscreens to Alaska, Hawaii, and Puerto Rico. Please consider our sunscreen lotions with the same great active ingredients or adjust your shipping address.Our spray sunscreens include: Sheer Zinc Continuous Spray Sunscreen SPF30 and Sheer Zinc Continuous Spray Sunscreen SPF50
Taxes are calculated according to shipping destination.
Within the U.S., standard shipping is $8.95 for orders below $49, and free for orders $49 or more after discount.
A Return Authorization is required to make a return for a refund or store credit. Customers have within 30 days of purchase to request a Return Authorization. Kindly note that for any unwanted products, customers are kindly requested to cover the return fees. Additionally, you have the flexibility to select your preferred courier service for the return. Please contact hello@babobotanicals.com for further instructions along with the reason for return.
We encourage to verify your order before placing it. Once an order has been placed, we will not be able to cancel or change your order. If you need to make any changes to your order, please follow the Return Policy. Shipping charges are applicable on your end.
A refund will be issued once we have received your returned items. Your refund will be credited to the credit card used for the original transaction. Please allow up to 10 business days for refunds to be processed for returned products. Refunds can take up to 3-5 business days to process with your bank. This can vary greatly between credit card issuers.
Contact customer service directly for instructions and replacements. Please email at hello@babobotanicals.com.
For any order related questions and ingredient questions please send an email to:
or click on the link here to submit your questions.
Office Hours are:
9am-5pm (EST)
Monday-Friday
The founder of the brand, Kate Solomon, named the company after her little boy's securtiy bunny that he called Babo: she loved how safe and comforted he felt with Babo in his arms, and she wanted parents to feel that security and comfort with her products. Since then, Babo Botanicals continued to blossom into the company you love today: clean, pure botanical products relied upon all around the world by families just like yours.
All Babo Botanicals products are proudly made in the USA.
EWG stands for Environmental Working Group. EWG is a highly regarded organization that advocates for the health and safety of products and protection of the environment. EWG VERIFIED™ means that this product meets the Environmental Working Group's strictest standards for health and safety and avoids EWG's ingredients of concern.
NSF stands for National Sanitation Foundation. Several of our products carry the NSF certification mark, an official and independent certification that guarantees our products contain at least 70% certified-organic ingredients.
USDA stands for United States Department of Agriculture. Several of our products carry the USDA certification mark, an official and independent certification that guarantees our products contain at least 95% certified-organic ingredients.
We’re named after a bunny and our love for animals runs deep! Since our early days, we've made a formal commitment against animal testing at every step of our supply chain. We are proudly double-certified cruelty-free by the Leaping Bunny Program and PETA, the largest animal rights organization in the world.
Babo Botanicals products are formulated mostly with plant-based natural ingredients. All our formulas are dermatologist tested for safety to ensure they are suitable for all skin types.
Yes! Babo Botanicals products are developed for the entire family, including babies. Some of our lines are specifically developed for babies and newborns, without fragrance and essential oils: our Sensitive Baby collection and our Baby SPF collection.
Yes! Babo Botanicals products are created for everyone that enjoys natural and plant-based products. They are adapted for babies, children and adults.
At Babo Botanicals we believe everyone is a kid at heart! Our products are created with every age in mind from babies to adults.
The Nutri-Soothe™ Herbal Blend is Babo Botanicals’ proprietary ingredient: an organic blend of 4 powerful organic botanicals: Calendula, Chamomile, Watercress and Meadowsweet. Recognized for decades by scientific communities for their antioxidant and soothing properties, they are gently combined at precise concentrations at the heart of our products.
All Babo Products are made with a selection of pure plant actives, naturally derived, certified organic or 100% natural ingredients. We offer 100% natural lip balms, treatment oil, eczema ointments and healing sticks.
When a product has water in it (any product that is not an oil or balm), we must use a food grade preservative, which is less than 1% of the formula. Preservatives have been altered from their natural state and therefore we cannot claim 100% natural. We are very particular about what preservatives we choose in Babo products. See more about our preservatives in our ingredient glossary.
Babo Botanicals offers Fragrance-Free collections - New Sensitive Baby, as well as Sensitive Adult Skin Therapy. As well as our Daily Sheer Mineral Sunscreen - in tinted and non tinted. Also Babo's Nutri-Firm Treatment oil is fragrance free.
Natural fragrances are complex fragrance compounds made exclusively from natural aromatics as defined by IFRA.
The ingredients used in natural fragrances can be essential oils, oleoresins, distillates, fractions, concretes, absolutes, etc. All of the ingredients are physically obtained from plants without altering their chemical structures. The ingredients of a natural fragrance can come from any genus and species of the plant. For example, a natural apricot fragance may contain natural aromatics from a variety of plants other than apricot.
Natural fragrances are appropriate for use in products where it idesirable to avoid the use of synthetics.
All of Babo Botanicals' products are dermatologist tested. When using a product for the first time, it is recommended to test it on a small area and monitor for skin reaction during 24 hours before applying to a larger area. If irritation occurs, stop use and contact your physician.
Environmental efforts are a priority for us, across both our product ingredients and our packaging. We are proud of our sustainably sourced ingredients. Some examples include our eucalyptus oil that supports koala habitats in Australia, shea butter that supports village farmers in highlands of Guinea, and passion fruit seed oil from family-owned farms in Peru, that is upcycled from unused seeds to reduce waste. We also continue to grow our portfolio of products offered in 100% Post-Consumer Recycled Plastic bottles, and we use FSC-certified paper whenever possible. We strive to decrease our overall plastic use in our products, and continue to progress towards that goal year over year.
The majority of products do not contain ingredients sourced from animals, such as musks, oils, and egg- and milk-derived ingredients. Our Lip, Sport Sticks, Diaper Creams and SPF 40 Daily Sheer Sunscreen products are the exception.
Yes, Babo Botanicals products are gluten free, even the moisturizing baby Oatmilk Calendula line. The Colloidal Oatmeal is not contaminated with gluten. The only exceptions are the new Daily Sheer Fluid Sunscreen and the SPF 40 Daily Sheer Sunscreen, which contains Wheat Protein. Please note that Babo products are not yet GF certified because our manufacturing partners are not certified gluten-free.
As always, we encourage customers who have serious allergies to consult a doctor or conduct a patch test before using any product.
Babo products do not contain high allergy nut oils like peanuts, hazelnuts, almonds, walnuts and macadamia. However, many Babo products use Shea Butter, Coconut, Cocoa Jojoba Oils, which are considered part of the tree nuts - or ground-nut families.
As always, we encourage customers who have serious allergies to consult a doctor or conduct a patch test before using any product.
Yes! All of our products are dairy and soy free. Our Tocopheral Acetate comes from vegetables, not soybeans.
The FDA does not define a list of ingredients which are excluded for a product to be labeled non-comedogenic. We do not claim it on our products as they are not oil-free.
Yes, and here's why: we use gentle perservatives for all of our water based products to prevent bacterial growth that could compromise the safety of the formula.
Yes! Babo Botanicals haircare products are sulfate, silcone, paraben and phthalate free.
Just like in nature, no plants are alike. It is normal for our plant-based products' color to vary from time to time and to evolve overtime. These natural changes do not compromise the safety and the effectiveness of our formulas.
We utilize oat in a majority of our products for its known benefits on skin and hair. Please refer to our ingredient lists and consult with your doctor prior to use if you have a known grain allergy.
All Babo Botanicals sunscreens only use mineral filters, either Zinc Oxide, or a combination of Zinc Oxide and Titanium Dioxide. The % of mineral filters are listed under the active ingredients on our package and the rest of the ingredients are listed under inactive ingredients.
Since we use only mineral filters, you might experience a bit of a white cast, the lower the SPF the less whitening you will see. If you are looking for the least whitening sunscreen in our portfolio, we recommend the SPF 30 Sheer Zinc Spray or the SPF 30 Clear Zinc lotion products.
Yes our sunscreens are compliant, they are free of oxybenzone or octinoxate.
All our sunscreens are tested independently with external partners to perform broad spectrum SPF testing according to the FDA guidelines. For all our sunscreens which have been tested for water resistancy, we have it indicated on the product package per FDA guidelines.
Titanium Dioxide is an effective mineral filter deemed GRASE (Generally Recognized As Safe & Effective) by the FDA. We use Titanium Dioxide alongside of Zinc Oxides in higher SPF suncare to ensure we reach the SPF factor.
Like with any sunscreen, staining of clothing, fabric or hard surfaces may occur. We recommend applying sunscreen outside on grass or sandy areas, away from hard surfaces and to avoid contact with clothing upon application.
To ensure the effectiveness of our sunscreens, you should not use them after their indicated expiration date.
We do not recommend mixing products with SPF as it may decrease the efficacy of the sunscreen. You may layer our mineral sunscreen in your skincare routine.
Most pediatricians and dermatologists recommend waiting until the age of 6 months before using sunscreen. FDA also requires that you consult your doctor if you would like to use sunscreen on children under 6 months of age. After this age, it is recommended to use sunscreen as one of several sun protection measures which include limiting time in the sun, seeking shade and wearing protective clothing.
Normally, Zinc Oxide is a white powder. Clear Zinc provides a better option to reduce the white cast usually from using a mineral sunscreen.
Our sunscreens are compliant with Hawaii’s and other regional regulations on coral reef and marine environment. They do not contain the chemical ingredients banned in those areas like Oxybenzone or Octinoxate. However, “Reef-Safe” is an unregulated statement. While our products technically “qualify”, you can learn more on babobotanicals.com about why we have decided to no longer make this statement.
Our sunscreens are non-nano by the definition of the European regulation (EC) No 1223/2009. However “Non-Nano” is an unregulated statement in the Unites States, which is why we have decided to no longer make this statement. Our sunscreens are independently tested for effectiveness and safety under dermatological and pediatric supervision. They are suitable for all ages, from babies to adults.
“Biodegradable” is an unregulated statement, and we believe it is also misleading. People often assume a product labeled as biodegradable breaks down completely; but this is not the case. While we care and test our products for biodegradability, you can learn more on babobotanicals.com about why we choose to not claim our sunscreens are biodegradable.
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A family owned brand committed for a better world.
